FAQs – Ace The Moon
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FAQs
Answers to Your Questions
🛍️ Product & Sizing
Q: How do I know what size to order?
A: Most of our styles are unisex, so you may want to size down if your'e shopping our women's lines. If you’re between sizes or need more help, feel free to send us a note via the chat, or contact us @shop@acethemoon.com. We'll be sure to get back to you right away.
Q: Do you offer plus sizes or extended sizing?
A: Yes, select items are available in extended sizes. Check the size dropdown on each product page. If you don't see your size, please contact us and we will most likely be able to custom make it for you.
Q: Will an item be restocked if it's sold out?
A: Our best sellers will always be restocked. Some of our more limited drops may not be restocked. Sign up for restock notifications on the product page or subscribe to our email list.
Q: What materials are your clothes made from?
A: The vast majority of our styles are made from 100% cotton, or cotton/poly blends. We are trying our best to make everything in Los Angeles, and using American-Made, ringspun fabrics. Each product page includes detailed information on fabric and materials. If you have allergies or specific needs, contact us for more info.
🚚 Orders & Shipping
Q: How long does shipping take?
A: Orders typically ship within 1–2 business days. Standard shipping usually takes 3–7 business days depending on your location.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping times and costs vary by country and are calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to accommodate changes or cancellations.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unwashed items.
Q: How do I start a return or exchange?
A: To initiate your return, email us at shop@acethemoon.com.
Q: Do you offer free returns?
A: Returns are free within the U.S. Refunds to original payment may have a small processing and restocking fee.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay and Shopify Pay.
Q: Can I use more than one discount code?
A: Only one discount code can be used per order.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in multiple denominations and are delivered instantly via email.
🧵 Sustainability & Quality
Q: Are your clothes ethically made?
A: Yes, we partner with local manufacturers in Los Angeles that ensure fair labor practices and sustainable sourcing.
Q: How should I care for my clothes?
A: Care instructions are listed on each product page and garment tag. Following them ensures longevity and fit.
📞 Contact & Support
Q: How can I contact customer service?
A: Email us at shop@acethemoon.com or use the chat feature on our website. We usually respond immediately.
Q: Do you have a physical store I can visit?
A: We are in a growing list of brick + mortar locations including Mojave Trading Post in Palm Springs, Atlas in Century City Mall. We are a proud retailer on Tennis Warehouse and our products are on the shelves of dozens of tennis and pickleball shops all over the country.
Q: Do you do wholesale?
A: Yes! Our products are now on the shelves of dozens of tennis and pickleball shops all over the country. Hit us up if you want to carry our products, or produce custom designs for your club, shop or team.
Products FAQs
What makes Puff Beauty Haven unique?
Puff Beauty Haven stands out for its curated selection of skincare and makeup products that prioritize quality, efficacy, and a touch of elegance. Each product is handpicked to create a beauty haven for our customers.
How can I determine the right skincare products for my skin type?
Explore our detailed product descriptions, which include information on skin types each product is suitable for. Additionally, our skincare specialists are available to provide personalized recommendations.
Do you offer samples of your products?
At this time, we don't provide samples, but we offer a Puff Essentials Discovery Kit, perfect for those wanting to explore a selection of our curated products.
Can I get assistance with choosing the right makeup shades?
Certainly! Contact our beauty consultants for personalized assistance in choosing makeup shades that complement your skin tone and preferences.
Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards.
Shippping & Returns FAQs
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some locations, cash on delivery.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
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